This is an informal personal note, written by the company owner, Steve Anonby.


I confess that this page has an "ugly" tone, and I'm reluctant to publish it, but I'm not sure what other recourse I have. If you feel this page is inappropriate, please let me know, and if you have any advice or insights, I'd appreciate your contacting me.


Hot tub moving is not typically something that “the good people of the world” get into.  Many of them are reckless, unprofessional, uninsured, and are downright dangerous. 


Below is a “cut & paste”  from a series of emails we received.  I have not changed or added anything to our competitor’s emails except for the swearing and the ad title, as to protect the competitor’s identity – this is a perfectly accurate word-for-word rendition of the conversation.


Competitor:

You want to steal my add [expletive]. The next tub you come look at could be me take your add off now or it is war. I have 5 huge x cons that work for me. If you steal work from them I'm sure you will meet them. Have a good one.

 

Our response:

Whaaaat?

We've been posting this ad for over ten years, almost word-for-word - first with Buy & Sell, now with Craigslist! 

I don't understand...?

 

Competitor:

Bud. I have been useing this for 4 years. Take it down or els bud. You don't want to [expletive] with how we make a living. Know you know. 

 

Our Response:

Really?  You're seriously insulting us and threatening us over the wording of a classified ad?

[This] has been our trademark header for over ten years now, even before Craigslist replaced Buy & Sell!  We used [symbols] with Buy & Sell because alphabetically, it would come before any letters so we’d be listed first.

 

Competitor:

Look bud. I have been on here for 4 years with that head line. If you look on cl hot tubs for the last 3 months its all me. I clam that head Line  as mine. People know me by that and will tell there friends to email me for jobs and to fined me using that head line. Just pick another one. This one is taking. If you can't do that. Then it's war. And I will not lose trust me.

 

Our response:

…we’re certainly not declaring war - war is ugly for everyone involved, but simply demanding we pull our ad isn't going to work.  I agree that two people posting the same ad isn't right, and we should figure out what to do about it.  

 Can you think of any sensible mature suggestions besides "pull your ad or I'll beat you up?"

 

 

He proceeded to call me on the phone pretending to be someone wanting to sell me some hot tubs.


To make a long story short, I agreed to let him have my old ad title as long as he promised to not disrespect or threaten us in the future (my past experience as a prison chaplain helped me “reason” with him).


But the attacks on our company continue, on the sly.  It seems suspicious that our single ad keeps getting flagged for removal on Craigslist yet they have LOTS of ads that never get flagged.


So, rather than getting into a flagging war or worse, we’re passive/aggressively posting this information on our website so that people know what's going on.


Again, please let me know if you think this page is inappropriate, and I welcome any insights or advice as how to handle this situation...


Thanks,

Steve Anonby (owner of Hot Tub Recycling .Com)



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